FAQs

Q

What is the standard order fulfillment time?

A

We strive to ship all orders placed from JeppDirect.com within two (2) business days. The shipping method you choose (1-day, 2-day, ground, etc.) indicates how quickly your order will be shipped after the two days required filling your order.

Q

Will ordering five or more of the same product affect my order fulfillment time?

A

hen ordering large quantities of a single item (typically more than five [5] of the same item), orders may take longer than two days to fill. To guarantee the fastest turnaround of these orders

Q

Is expedited handling available?

A

Expedited Handling (24-hour turnaround) is available for many Jeppesen products for items shipping to the Western Hemisphere. If items in your order are available for expedited handling, the option will be displayed on the Shipping Options page of the online store. This service costs $25.00, which will be added to the total cost of your order.

Q

How is the shipping cost calculated?

A

Shipping costs for orders from Jeppesen depend upon the shipping methods and options you choose. Expedited handling and overnight delivery cost more than shipping for items that are not urgent. Please also note that the shipping rates for many items we sell are weight-based. All weights will be rounded up to the next full pound.

Q

How can I track delivery of my package?

A

For most orders, you can track the progress of your delivery from the JeppDirect Web site.

Q

Why was my package undeliverable?

A

Our carriers may deem a package undeliverable for one of the following reasons:

Incorrect Address. If the address is incorrect or outdated, the package is typically returned to Jeppesen by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
Illegible Shipping Label. In rare cases, it is possible that the address label became illegible during the shipping and handling process.
Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. If after three attempts the carrier determines that the package is undeliverable, the package will be returned to Jeppesen.
Refused by Recipient. If the recipient of the package refuses delivery, the package will be returned to Jeppesen and determined undeliverable.

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